PRIVACY POLICY
This Privacy Policy (“Policy”) is an ‘electronic record’ as contemplated under the Information Technology Act, 2000 and the rules made thereunder, read with other applicable laws relating to data protection, privacy and e-commerce etc. This Policy, being an electronic record, is generated by a computer system and does not require any physical or digital signature.
1. INTRODUCTION
The website www.samoh.in ("Platform") is owned and operated by Trent Limited, a company incorporated under the Indian Companies Act 1913 ("Trent/we/our/us") having its registered office at Bombay House, 24 Homi Modi Street, Mumbai - 400001.
This Policy explains how Trent lawfully collects, uses, secures and retains the information of Users while providing services through the Platform. This Policy is to be read in conjunction with and shall be deemed to be part of the Website’s terms and conditions of purchase and use.
When using the Platform, each time the Users provide Trent with, or it is necessary for Trent to access any kind of information which, due to their characteristics, allows Trent to identify the User, such as User’s name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, etc. (hereinafter, "Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, the User will be subject to this Policy, Use and Purchase Conditions and other documents cited therein (jointly "Terms and Conditions") which are applicable at all times and should be reviewed to ensure you agree with them.
Users are requested to read and understand the Policy very carefully before using or accessing the Platform. This Policy is binding on every User of the Platform and Users who do not agree with the terms of this Policy should not use or access the Platform.
In specific cases, a third party may have provided us with information about you by using a feature or service on the Platform, for example by sending you a gift card or shipping an order to your address. In these cases, we only process such information only to the extent necessary for that purpose and as stated in this Policy.
Trent reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Platform, the User’s signify they have carefully read, understood and agreed to be bound by this Policy and the Users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. Trent reserves its right to refuse services to any User who does not accept or violates the terms of this Policy.
2. DEFINITIONS AND APPLICABILITY
This Policy shall be applicable to the Users browsing for products, transacting an online purchase of products through the Platform, Users sharing Data in the store through QR codes/feedback form etc and in any programs and/or campaigns of Trent.
In this Privacy Notice, the following definitions are used:
a) Cookies - a small file placed on your device by our Platform when you either visit or use certain features of our Platform. A cookie generally allows a Platform to remember your actions or preference for a certain period of time.
b) Data - includes non-personal information, Personal Data about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, Platform, programs and/or campaigns.
c) Partners - select third parties (including Tata Group Entities) with whom Trent has lawful contractual arrangements.
d) Service Providers - entities engaged by Trent or other Tata Group Entities to process Data for specific purposes under written contracts imposing confidentiality and security obligations.
e) Tata Group Entity - Tata Sons Private Limited, and its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share Data for the purposes described in this Policy.
f) User/you/your - the natural person who accesses our stores, Platform or participates in any programs or campaign of Trent and includes customer.
3. COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES
a) If any User is providing any Personal Data on behalf of any corporation, company, institution, association or other entity, the User should be authorized by such corporation, company, institution, association or other entity to provide such information to Trent.
b) Trent collects Data from the User when creating a User account or when the User is browsing for products, transacting an online purchase of products through the Platform or while posting comments, subscribing to our newsletter, uploading content on social media tagging us or participating in any offers or contests or availing gifts or communicating with customer support by phone, email or otherwise.
c) Trent receives, scrutinizes and stores Personal Data for security and technical reasons such as IP address, login id, email address, password, devise connection information, transaction history, date, time and duration of session on the Platform.
d) Trent automatically receives the URL of the site from which a User enters and the site to which the User exits, when the User leaves the Platform. The Platform receives the IP address of the User’s computer and the type of web browser a User is using, email patterns, etc. Trent will occasionally ask the User to complete optional online surveys. These surveys may ask the User for contact information and/or demographic information.
e) All collection and processing of Data are done lawfully with consent wherever required or for legitimate purposes such as performance of contract, compliance with law or protection of network and information security.
Cookies - We use Cookies on this Platform, which are small text files with information on your navigation on this Platform, whose principal objective is to improve your experience in the Platform. "Cookies" are used to store User preferences and to track User trends, so as to enhance the User’s interactive experience and generally improve the Platform’s services to the User. The User can set the browser to notify the User when the User is sent a "Cookie", giving the User the chance to decide whether or not to accept it. If the User accepts a "cookie", the User agrees to the use of any Personal Data collected by the Platform using that cookie. The User may update the profile information of the User at any time on the Platform. The User may restrict, block or delete the Cookies from this Platform at any time by changing the configuration of your browser. For more information, please read our Cookie Policy.
The User hereby guarantees that the Personal Data provided is true and exact and agrees to report any change or modification thereto. If the User provides Trent with the Personal Data of third parties, the User shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Policy. Any loss or damage caused to the Platform, Trent or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms/ Platform shall be the sole responsibility of the User.
The User can add or update the Personal Data on a regular basis. When the User updates the Personal Data, Trent will retain a copy of the prior version for its records.
4. USE OF YOUR PERSONAL DATA
The Personal Data is primarily used by Trent to facilitate better, customized and convenient use of the Platform’s services. Trent shall use the Personal Data inter alia for following purposes:
a) To create and manage your registration as a User of the Platform. The Personal Data you provide us shall be used to identify you as a Platform User, and to give you access to its different functionalities, products and services that are available to you as a registered User;
b) To process orders, payments, deliveries, exchanges or returns;
c) To perform analytics and service improvements;
d) To comply with statutory, tax, audit and regulatory obligations;
e) To respond to the User’s queries, requests and inquiries and to update new features of the Platform;
f) To send marketing and promotional communications from us regarding the User account, latest offers, exclusive promos, product launches, customer feedbacks etc. and any other relevant information/ communications;
g) The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with Trent through the Platform. In particular, you must bear the following in mind:
i. If you choose the option to save your card, you shall expressly authorize us to process the indicated details to be used as necessary for its activation and development. The card's security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your Data will automatically appear in these fields when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered valid and in place. You can change or delete your cards at any time through the My Account section. The use of this function may require you to change your access password for security reasons. Remember that security when using the Platform also depends on the correct use and storage of certain confidential codes.
ii. In the event that you have purchased a gift card, if you provide us with the Personal Data of third parties, you shall be responsible for having informed them and obtained their consent so that, in compliance with the Terms and Conditions, we will be able to process their Data for purposes of (a) managing the shipping or verifying receipt of the gift card, and (b) attending to any requests that you or said third party may make.
iii. Activate the mechanisms necessary to prevent and detect unauthorized uses of the Platform (for example, during the purchase and returns process as well as potential fraud being committed against you and/or against us. If we consider that the transaction may be fraudulent or we detect abnormal behavior which indicates attempted fraudulent use of our features, products or services, this processing may result in consequences such as the blocking of the transaction or the deletion of your User account.
iv. For the purpose of invoicing
h) Contact the User by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as the app's push notifications etc., regarding updates or informative communications related to the functionalities, products or contracted services, including Platform security updates, when necessary or reasonable for their implementation;
i) Attend and manage User requests made using the available customer service channels in relation to the Platform or the physical stores, as well as monitoring the quality of our service;
j) To complete and fulfill the User’s purchase, process payments, communicate with the User regarding the User’s purchase and provide the User with related customer service;
k) Personalize the services we offer the User and enable us to give you recommendations based on your interactions with Trent on the Platform and an analysis of your User profile (for example, based on your purchase and browsing history). Likewise, show you ads on the Internet which you may see when visiting Platforms and apps, for example, on social media. The ads you see may be random, but on other occasions they may be ads related to your preferences or purchase and browsing history;
l) enable Tata Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;
m) processing, disclosing, transmitting, and/or sharing the Data/information with Tata Group Entities, and other third parties which have business or contractual dealings with us;
n) in connection with loyalty programs owned and operated by us or by other Tata Group Entities;
o) communicate with you (including responding to your requests, questions, feedback, claims or disputes) and to customize and improve our services;
p) provide you with offers (including financial products and/or services), personalized services and recommendations and improve your experience on our Platform;
q) Data Enrichment - When we gather your Personal Data from a variety of sources, we may consolidate them under certain circumstances for the purpose of improving our understanding of User needs and preferences related to our products and services (including for the purposes of analyses, generating User profiles, marketing studies, quality surveys and improving our interactions with our customers). This refers, for example, to the way we may combine your information if you have a registered account and, using the same email linked to your account, you make a purchase as a guest, or to information which is automatically compiled (such as IP and MAC addresses or metadata) which we may link with the information you have provided us directly through your activity on the Platform or in any of our stores (for example, information related to your purchases, whether in stores or online, your preferences, etc.)
5. PERSONAL DATA FROM CHILDREN
We do not knowingly collect personal data from children under the age of 18 years. We do not track or monitor children's behavior, nor do we engage in targeted advertising directed at children. If such data is inadvertently obtained, it will be deleted upon verified request of a parent or lawful guardian”
6. RETENTION OF YOUR PERSONAL DATA
Personal Data is retained only for as long as necessary to fulfil the purposes stated herein or as required by law and is thereafter securely deleted or anonymized in accordance with Trent’s retention period as permitted under applicable law.
7. SHARING OF DATA
Trent may disclose aggregated information about the use of the Platform, but it will never contain Personal Data that will identify a single User. Trent does not trade or sell Personal Data in any manner, except as specified in this Policy or if express consent is sought from the User. Trent understands that the Personal Data is very crucial and is important for the User. The User agrees and acknowledges that the Personal Data is disclosed or shared with:
i. third party vendors for delivery and logistics of the products ordered through the Platform
a. Payment Processors: To securely process your payments.
b. Order Management Platforms and Shipping Partners: To fulfill and deliver your orders.
ii. third party Service Providers engaged by Trent to perform the services on Trent’s behalf,
a. Marketing Agencies: To manage our marketing campaigns, including email and social media marketing.
b. Customer Support Services: To provide you with customer service and support.
iii. Analytics and Advertising: We may share your Personal Data with analytics and advertising providers to help us understand how our Platform is used and to deliver personalized advertisements.
iv. third party Service Providers for the purpose of the Platform’s security, maintenance, repair or other technical reasons,
v. Trent’s subsidiaries, affiliates, associate companies etc. to perform the services.
vi. Legal Requirements and Protection - Personal Data is used and disclosed if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to notices, court orders, or other legal processes. Trent may disclose Personal Data to law enforcement officers, third parties or others that is in its opinion reasonably necessary to enforce the Terms and Conditions. Trent may disclose your Personal Data to the Government agencies if required, even without obtaining your prior consent, for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences or for other purposes required under applicable law.
vii. Tata Group Entities: We may make available to you products, services and /or applications of Tata Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with Tata Group Entities. We may also share your Data with the Tata Group Entities as is relevant for the purposes set out in Clause 7 above, and to facilitate the operation of our business.
viii. Tata Consumer Platform: Your Data may be shared with Tata Group Entities and other participating entities on the Tata Consumer Platform operated by Tata Digital Limited (“TCP”) for purposes of enrolment, offering you products, services and benefits on the TCP. Accordingly, we may share your Data with other Tata Group Entities, Partners and Service Providers.
ix. Service Providers: We or other Tata Group Entities may share your Personal Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, User analysis and payment processing. These Service Providers will be required to only process Personal Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Policy. The Service Providers will also be required to safeguard the security and confidentiality of the Personal Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.
Do we transfer your Personal Data across geographies? - Your Personal Data may be transferred to and processed in countries other than India. We will take all necessary measures, including implementing Standard Contractual Clauses (SCCs) or other legal mechanisms, to ensure that your Data is treated securely and in accordance with this Policy. Cross-border transfer of Data, where applicable, shall be undertaken in compliance with Indian law and only to jurisdictions ensuring an equivalent level of data protection.
8. SERCURITY AND USER RESTRICTION
Trent implements reasonable security practices and procedures as prescribed under law, including encryption, access controls and periodic audits, to protect Personal Data against unauthorized access or breach.
Trent implements standard measures to protect Personal Data against unauthorized access to and unlawful interception of Personal Data. However, no internet site can fully eliminate security risks. Trent endeavors to take all measures to protect the security, integrity and confidentiality of the Personal Data against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, Trent may conduct periodical internal review of Data and security measures on the Platform. Trent may use such software as it determines is best for maintaining security.
If any User is provided with any identification code, password or any other piece of information as part of the Platform’s security procedure, the User should treat such information as confidential, and the User should not disclose it to any third party including to other Users. To prevent third party’s access to the Platform the User should sign out from the User account after availing the services through the Platform. Trent shall not be liable for loss or misuse arising from negligence or compromise of devices. Trent has the right to disable the identification code or password, whether chosen by any User or allotted by Trent, at any time, if the User fails to comply with instructions or terms, conditions or policies of Trent.
The User is solely responsible for the activities that occur under the User’s account including the confidentiality of the User’s password and Trent is not responsible for the same. While using and accessing the Platform, the user is responsible for maintaining the confidentiality of the User’s account and for restricting access to the user’s computer or other system or equipment through which the User uses and accesses the Platform.
Notwithstanding anything contained in this Policy or elsewhere, Trent shall not be held responsible for any loss, damage or misuse of the Personal Data, if such loss, damage or misuse is attributable to a Force Majeure Event. Further, Trent shall not be responsible if any false or inaccurate information/Data is shared by you. A "Force Majeure Event" means any event that is beyond the reasonable control of Trent and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
9. THIRD PARTY PLATFORMS AND LINKS
The Platform may contain links to third-party websites or advertisements. Such websites are governed by their own privacy policies, and Trent disclaims liability for their content or practices. Access is at the User’s sole risk. The linked websites or advertisers are not necessarily under the control of Trent and Trent expressly disclaims all liability associated with the content and the use of such websites and advertisements. Display of any third-party advertisements on Platform shall not be construed as an endorsement or promotion of any products or services by Trent. The User should read the privacy policy of each and every linked website and any access or use of the linked websites is entirely at the User’s own risk. Trent is not responsible for any direct, indirect, solicited or unsolicited communication made by any of these linked third-party websites or advertisers or their respective agents or representatives, to the Users including by telephone, email, mobile phones and facsimile. Trent does not have any control over the Cookies or technologies that advertisers or websites may use, and the User should contact them directly for more information about their privacy practices and policies. The User acknowledges and agrees that in no event Trent is responsible to the User accessing the services of third party advertisers or other websites
10. MISCELLANEOUS
This Policy forms part of and must be read in conjunction with and shall be deemed to be part of the Platform’s terms and conditions of purchase and use.
The Personal Data may continue to reside in Trent’s secure systems and backup archives for a limited period after the User ceases to use or access the Platform. Such retention is maintained only for legitimate purposes including audit, legal compliance, dispute resolution, and protection of Trent’s lawful interests. Trent shall not be responsible or liable for any continued storage or residual use of such data after the User ceases to access the Platform, where such retention is in accordance with applicable law.
The User should be aware that the Personal Data or other data, the User provides to the Platform for availing the services or transacting through the Platform could be read, collected, or used by other Users or third parties in which case the Personal Data might be used for sending unsolicited messages or communications for which Trent is not responsible.
The User acknowledges and agrees that Trent may lawfully use the User’s posts, content, reviews, comments, information, and other Personal Data as reasonably required for providing, improving, and promoting its services through the Platform. The Platform may contain content such as comments, posts, or reviews submitted by Users that could be publicly visible and searchable on the internet. In such cases, the User’s content or information may be viewed, copied, or shared by others, and Trent cannot guarantee that third parties have not stored, reproduced, or otherwise used such publicly shared information.
Trent’s aggregate liability under this Policy, whether in contract, tort, or otherwise, shall not exceed the value of the goods/products purchased by the User immediately preceding the cause of action. Trent shall not, under any circumstances, be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with this Policy/Terms and Conditions or the use of the Platform.
11. CONTACT DETAILS
For any product related grievance, you may contact us on the following coordinates:
Name: Sharanya Pillai
Email: support@samoh.in
To submit your privacy related queries, you may contact us on the following coordinates:
Name: Shailesh Desai
Email: PrivacyOffice@trent-tata.com
To help us address your queries efficiently, please include the following data:
- Your Full Name and Contact Information: So, we can reach you.
- Details of the Grievance: A clear and detailed description of your concern or query.
- Relevant Documents: Any related supporting documents.
12. OVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India and the courts in Mumbai shall have exclusive jurisdiction to resolve any disputes arising hereunder.
13. CHANGES TO THIS NOTICE
We may update or revise this Policy from time to time to reflect legal or operational changes. When we do, we will post the current version on this site. We encourage you to periodically review this Policy so that you will be aware of our privacy practices.
